Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
Where is LumiScent based?
LumiScent is an international aromatherapy brand with a global mindset and a cozy, minimalist soul. Our products are designed for mindful living, wherever you are.
2. Product Questions
What is a Nebulizing Diffuser?
A Nebulizing Diffuser is a special kind of diffuser that uses 100% pure essential oils—no water, no heat, just nature’s aroma.
How long should I use Nebulizing Diffuser each time?
We recommend 30-minute sessions with 5 minutes ON and 3 minutes OFF cycles. It keeps your room refreshed without overuse.
Does Nebulizing Diffuser require water?
No. It only uses pure essential oils—no water, no heat, and no dilution needed. Just plug it in and enjoy. This preserves the full therapeutic benefits of the oil.
Is Nebulizing Diffuser safe to use while sleeping?
Yes! Thanks to its automatic shut-off after 2 hours and whisper-quiet operation,it's safe and perfect for bedtime.
Are your products natural?
Absolutely. All our essential oils are 100% pure and natural, free from synthetic fragrances or additives. Our diffusers are made using eco-friendly materials like wood and glass.
Are your essential oils safe to use on skin?
Our Roll-On Essential Oils are pre-diluted and safe for direct application to pulse points. Essential Oil Blends should always be diluted before applying to the skin.
What’s the shelf life of your oils?
Typically 2–3 years if stored in a cool, dry place away from sunlight.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay, and other local payment gateways depending on your region.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
Do you ship internationally?
Yes, we frequently ship to the US, Canada, UK, Germany, France, Italy, and several other countries across Europe.
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
US & Canada: 8–14 business days
Europe: 6–10 business days
Others: 7-15 business days
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Will I receive a tracking number?
Yes. Once your order ships, you’ll receive an email with a tracking link or tracking number.
Do you offer free shipping?
We offer free shipping on orders over $115 (after discounts) for select regions.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing support@aromalumi.com. We aim to respond within 24 hours.
What are your business hours?
Our business hours are Monday through Friday from 9:00AM to 6:00PM ET.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@aromalumi.com.
Minimal aromatherapy essentials for a modern and mindful life.
